1. These terms
These Terms of Service (“Terms”) apply to your use of this website (the “Site”), which is operated by Amelia’s Catering Kitchen & Events LLC (“Amelia’s,” “we,” “us,” or “our”). By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
2. What this Site is for
The Site is an informational and marketing website. It exists to tell you about our food and services, to show examples of our work, and to make it easy for you to reach us.
Everything shown on the Site — including menu items, descriptions, photographs, portions, sides, availability, prices, service styles, delivery and pickup terms, and service area — is provided for information and may change. Photographs are examples and may not show the exact portion or presentation you receive. Where you order with us directly, or book an event with us, we confirm current items, prices, availability, timing, fulfillment, and the amount due with you before we accept it. If you order online, Section 3 explains how that works and what applies.
3. Placing an order
You can order plates online through our ordering provider. We use Clover as our ordering and point-of-sale provider. When you order online, you place your order with, and pay through, Clover — not through this Site. Clover collects your order and payment information directly, under Clover's own terms and privacy notice, which we do not control. We do not collect or store your card number on this Site.
A surcharge is added to credit card payments made through our ordering provider. The amount is shown by the ordering provider before you complete payment, and the amount shown there is the one that applies. Your total may therefore be higher than a price shown on this Site.
Whether an online order is accepted, and when it will be ready, depends on the items, availability, and our schedule. If anything about your order needs to change, we will contact you directly. Online ordering may be unavailable at times for reasons outside our control.
To change or cancel an online order, or to ask about a refund, contact us directly using the details in Section 17. An order placed and paid through our ordering provider is held in that provider's system, so whether a change or a refund is possible can depend on what that provider's system allows and on how far along your order already is. Tell us as soon as you can, and we will tell you what we are able to do for your order.
If you want something that is not on the ordering page — a substitution, a different combination of sides, or a question about a date — text, email, or call us using the details in Section 17.
Catering and event bookings are not placed online. Section 5 explains how those work.
4. Individual plate orders
This section applies to orders you place with us directly. Orders placed through our ordering provider are covered by Section 3. When we take your order directly, we confirm the items, the price, the pickup or delivery time, and the amount due and how and when to pay it, when we confirm your order.
You will always be told the amount and the payment method before you are asked to pay. Payment terms for individual plate orders are set when we confirm your order, so please ask us if anything about the amount or the timing is unclear — we would rather answer than have you guess.
If you pay by credit card, a surcharge may be added to your total. Where a surcharge applies, we will tell you the amount before you pay, and it will be shown to you at the point of payment.
5. Catering and event bookings
A catering or event inquiry is not a booking, a reservation, or a contract. Sending an inquiry does not hold a date.
Here is how a booking actually happens:
- You tell us the event date, guest count, occasion, location, the service style you want, and any dietary needs.
- We give you a quote.
- When you and Chef Amelia agree on the quote, we issue a catering contract.
- A deposit of 50% of the quoted amount is required to book. Your date is held when the contract is agreed and the deposit is received — not before.
Quotes are estimates based on what you tell us, and may change if the date, guest count, menu, location, or service style changes.
Cancellation, refund, and balance-due terms are agreed in the catering contract, not on this page. Those terms are part of what you are agreeing to when you accept the contract, so please make sure you understand them before you pay a deposit — and ask us about anything that is not clear. If you need to cancel or change an event after booking, tell us as soon as you can, and the catering contract governs what happens next.
6. Where we serve
Our current service area is shown on the Site.
Where we describe an area as one we are growing into, that is not a current service commitment. If you are outside our current area, ask us — we will tell you directly whether we can serve your location, and we will not confirm an event we are not set up to serve.
7. Pickup and delivery
We offer both pickup and delivery.
Delivery is not priced on this Site. If you order online, delivery is priced by our ordering provider, and the amount is shown there before you complete payment. Delivery availability depends on your location — where you are ordering with us directly, we tell you whether we can deliver to you, what delivery will cost, and the time, when we confirm your order.
For pickup, we tell you where and when to collect your order when we confirm it. Our kitchen is a working commercial kitchen, not a restaurant — there is no dining room and no counter — and it is not open to the public.
8. Food, allergens, and dietary needs
Please tell us about any food allergy, intolerance, dietary restriction, or medical dietary need before you order or before we confirm an event — not after. If an allergy is severe, talk to us directly rather than relying on a note in a message or an order.
We are not able to guarantee that any dish is free from cross-contact with other ingredients. Cross-contact can happen at any stage of preparing, cooking, holding, packaging, or transporting food, and we do not hold any item out as allergen-free on that basis.
We will tell you what options we have. We are not able to guarantee that any item is free of any particular ingredient or allergen unless we confirm that to you directly for your specific order.
If we cannot meet a dietary requirement safely, we will tell you rather than guess. If an allergy or medical dietary need is severe, please use this information to decide what is right for you, and talk to us before you order.
9. Reviews and testimonials on this Site
Any review or testimonial shown on the Site comes from the source named with it and reflects that person’s own experience at a particular time. It is not a promise or guarantee about your experience.
Reviews and ratings hosted on a third-party platform remain on that platform under that platform’s own terms, and the ratings and review counts shown there are maintained by that platform, not by us.
10. Other websites and services
The Site links to services we do not operate — for example a map, a review platform, a social-media page, and our ordering and point-of-sale provider. We do not control those services and are not responsible for their content, availability, terms, fees, or privacy practices. Their terms and privacy notices apply when you use them.
11. Using the Site
Please use the Site for lawful purposes. Please do not interfere with the Site or its security, attempt to access it in an unauthorised way, introduce malicious code, collect information about other visitors, or copy or scrape Site content for commercial use without our written permission.
12. Content on this Site
The Site’s text, photographs, graphics, logo, and design are protected by intellectual-property laws and are owned by us or used by us under permission or licence from their owners. Please do not copy, republish, or reuse them without written permission, except as the law allows.
13. Accessibility
We want the Site to be usable by as many people as possible. If you have difficulty using any part of it, please contact us using the details in Section 17, tell us what you were trying to do, and we will try to help you and to improve the Site.
14. Disclaimers
THIS SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” We work to keep the information on it accurate and current, but we do not promise that the Site will be uninterrupted, timely, secure, or error-free, that any defect will be corrected, or that the Site or its server is free of harmful components. Menu items, prices, portions, availability, timing, fulfillment, and service area shown on the Site may be out of date at the moment you read them — Sections 2 and 3 explain how those details are confirmed.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND RELATING TO THE SITE, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Nothing in this section takes away any right you have that cannot be limited or excluded under applicable law.
15. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, OR LOST DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THIS SITE — even if we have been told that such damages are possible.
This section is about your use of the Site. It does not change what we owe you on an order we have actually confirmed with you, and it does not apply to anything that cannot be limited or excluded under applicable law — including liability for death or personal injury caused by our negligence, for fraud, or for fraudulent misrepresentation.
Where a service we do not operate is involved — a linked platform, or a provider that takes an order or a payment — that provider's own terms govern what that provider is responsible for, and nothing in this section changes them.
16. Governing law and disputes
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute relating to these Terms or to the Site will be brought in the state or federal courts located in Texas, and you and we each agree to those courts.
If something goes wrong, please contact us first using the details in Section 17. Most problems are faster to fix by talking to us than by anything else, and we would rather hear about it.
Nothing in this section takes away your right to bring a claim in a small-claims court where one is available to you, or any right you have under applicable consumer-protection law.
17. Contact us
Amelia’s Catering Kitchen & Events LLC
Email: amelia_kitchen@myyahoo.com
Phone: (786) 734-7285
San Antonio, Texas
18. Changes to these Terms
We may update these Terms when our services or the Site change. The effective date at the top shows when they were last updated. If you use the Site after an update, the updated Terms apply. We will update these Terms before launching any online ordering or online payment feature.
19. General
If any part of these Terms is unenforceable, the rest still applies. These Terms are between you and us; no one else has rights under them. We may transfer these Terms as part of a sale or reorganisation of our business. A delay in enforcing these Terms is not a waiver of them.